MoloGuest gives guests a simple QR-code way to share feedback, request service, or report problems while they are still on site
Your team gets real-time alerts, so you can respond quickly, recover the stay, and improve the guest experience before checkout
Built for guest houses, lodges,
boutique hotels, and small hotels
Most guests will not go out of their way to find a manager and report a disappointing experience. Instead, they leave quietly, do not return, and take future bookings elsewhere.
When guests do not have a direct, private line to your team, their frustration often ends up online. A small issue can quickly become a damaging review on Google, TripAdvisor, or a booking platform.
If your team only hears about a poor experience after checkout, the opportunity to recover the stay is already gone. Real-time alerts help you act while the guest is still on site.
MoloGuest is a guest feedback and service request platform
targeting small to medium sized guest-houses, lodges and
hotels or attractions. The platform founded by 3t Business Fusion with an aim to create a credible, affordable and
easily accessible MoloGuest is a guest feedback and service request platform targeting small to medium sized guest-houses, lodges and hotels or attractions. The platform founded by 3t Business Fusion with an aim to create a credible, affordable and easily accessible feedback system. The system is based on unique QR codes being placed in guest rooms, or sent on check out, thereby allowing guests to rate service, report problems or request service amongst others. The available functionality will depend on the subscription level chosen by the establishment.feedback system.
The system is based on unique QR codes being placed in
guest rooms, or sent on check out, thereby allowing guests
to rate service, report problems or request service amongst
others. The available functionality will depend on the
subscription level chosen by the establishment.
Guests scan the code in their room or key guest area instantly.
The simple form opens on their phone. No app. Quick and easy.
Guests share feedback, request help, or report a problem in seconds.
Your team gets notified in real time and can respond before the issue escalates.
No apps to download. Guests simply scan and go straight to a clean, branded experience on their phone
Give your team the chance to handle issues directly and improve the guest experience before frustration turns into a public complaint
Guests can request help, amenities, or support directly from their phone, helping the right department respond faster.
Track guest interactions, monitor recurring issues, and keep visibility across your property from one place
Use reports and feedback trends to spot patterns, improve service standards, and make better operational decisions over time.
MoloGuest gives managers a clearer view of what guests are experiencing across the property. Track feedback, requests, and issue reports in one place, then use the trends to improve service before small problems become repeated complaints.
View guest feedback, service requests, and issue reports from one central management view instead of relying on scattered messages, manual notes, or word of mouth.
Identify patterns such as cleanliness concerns, slow response times, maintenance problems, or repeated amenity requests.
Use feedback reports to guide team training, improve service standards, and make better operational decisions over time.
Tell us about your property, room count, and contact details so we can begin
We create your MoloGuest account, prepare your QR code, and get your artwork ready
Once your QR materials are in place, guests can begin sending feedback and your team can respond instantly
Complete the form and we’ll be in touch to arrange a short demo.
