Last updated: 30 July 2026
MoloGuest (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using our website and services, you consent to the practices described in this Privacy Policy.
MoloGuest is a guest feedback and service request platform targeting small to medium sized guesthouses, lodges, hotels, and attractions. Founded by 3T Business Fusion, MoloGuest was created to provide a credible, affordable, and easily accessible feedback system. The platform uses unique QR codes, placed in guest rooms or sent at check-out, allowing guests to rate service, report problems, or request service, amongst other functions. Available functionality depends on the subscription level chosen by the establishment. MoloGuest is registered in South Africa at 192 Cradock Ave, Lyttelton Manor, Centurion, 0157.
Information Officer: Rudi Leitner Email: rudi.leitner@touchwork.com Phone: +27 (0)12 658 0431
We collect the following categories of personal information when you interact with our website or use our services:
We also collect information automatically through cookies and analytics tools, including:
We collect personal information when you:
We process your personal information for the following purposes:
We process your personal information on one or more of the following bases:
In accordance with section 69 of POPIA, we will only send you direct marketing communications (such as newsletters or promotional emails) if you have given your prior consent, or where you are an existing customer and the marketing relates to similar products or services, and you have been given the opportunity to opt out.
You may withdraw your consent to direct marketing at any time by contacting us at info@mologuest.co.za.
Our website uses cookies and similar tracking technologies to improve functionality, analyse usage, and support marketing efforts.
Types of cookies we use:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
We do not sell your personal information. We may share your information with:
Where a service provider is located outside South Africa, we take steps to ensure your information receives an adequate level of protection, consistent with POPIA’s requirements for cross-border transfers.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we securely delete or anonymise it.
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure.
Under POPIA, you have the right to:
To exercise any of these rights, please contact us at info@mologuest.co.za.
If you believe your personal information has not been handled in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa) Email: complaints.IR@justice.gov.za Website: www.justice.gov.za/inforeg
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: info@mologuest.co.za Phone: +27 (0)12 658 0431 Address: 192 Cradock Ave, Lyttelton Manor, Centurion, 0157 Website: www.mologuest.co.za